This page explains how and when refunds are issued for purchases made on our store.
When Are Refunds Issued?
A refund may be issued in the following situations:
- A returned item has been received and approved under our Return Policy.
- You received a defective, damaged, or incorrect product.
- Your order was lost in transit and confirmed undeliverable by the courier.
- We cancelled your order due to stock unavailability or a pricing error after payment.
Refund Method
Refunds are processed to the original payment method used at checkout:
| Payment Method | Refund Destination | Estimated Timeline |
|---|---|---|
| bKash | Original bKash account | 3–5 business days |
| Nagad | Original Nagad account | 3–5 business days |
| Credit/Debit Card | Original card | 7–10 business days |
| Bank Transfer | Original bank account | 7–10 business days |
Processing times may vary depending on your bank or mobile wallet provider. We process refunds from our end within 2–3 business days of approval — the remaining time depends on your payment provider.
Refund Amount
- Full refund: Issued when the return is due to a defective, damaged, or incorrect item, or when we cancel your order.
- Partial refund: The original shipping cost is non-refundable for change-of-mind returns. Only the product amount is refunded.
- No refund: Items that do not meet return eligibility criteria (as described in our Return Policy) are not eligible for a refund.
Order Cancellation Refunds
- If you cancel your order before it has been shipped, you will receive a full refund including any shipping charges paid.
- If your order has already been shipped, cancellation is not possible. You may return the item after delivery under the terms of our Return Policy.
Late or Missing Refunds
If you haven’t received your refund within the estimated timeline:
- Check your bank or mobile wallet statement again — sometimes refunds take a few extra days to appear.
- Contact your bank or payment provider, as there may be processing delays on their end.
- If you’ve done both and still haven’t received your refund, contact our support team with your order number and we will investigate.
Exchanges vs. Refunds
If you’d prefer an exchange instead of a refund, please mention this when initiating your return. Exchanges are subject to stock availability. If the replacement item is not available, we will process a refund instead.
Store Credit
We do not currently offer store credit as a refund option. All approved refunds are returned to the original payment method.
Contact Us
For refund-related questions:
- Email: support@yourdomain.com
- Live Chat: Available on our website via CartPilot assistant
This policy is subject to change. Any updates will be posted on this page.