Introduction
We want you to be fully satisfied with your purchase. This Return Policy explains how to return items and the conditions that apply.
Return Eligibility
To be eligible for a return, items must be:
- Returned within 30 days of the delivery date
- Unused, unworn, and in their original condition
- In the original packaging with all tags and accessories included
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
The following items cannot be returned:
- Perishable goods (e.g., food, flowers)
- Personal care items and intimate products
- Customized or personalized items
- Digital products and downloadable software
- Gift cards
- Items marked as “Final Sale”
How to Initiate a Return
- Contact our customer support team with your order number and reason for return.
- We will send you a return authorization and instructions.
- Ship the item back using a trackable shipping method.
- Once received and inspected, we will notify you about the status of your return.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Original shipping fees are non-refundable.
- We recommend using a trackable shipping service, as we are not responsible for lost return packages.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or refund at no extra cost.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for a different size or color, please return the original and place a new order.
Late or Missing Returns
If you have not received your refund after the return has been processed, please check with your bank or payment provider before contacting us, as processing times may vary.
Contact Us
Email: your-email@example.com
Address: Your Business Address