Return Policy

We want you to be happy with your purchase. If something isn’t right, we’re here to help. Please review our return guidelines below.

Eligibility for Returns

You may request a return within 7 days of receiving your order, provided the item meets the following conditions:

  • The item is unused, unworn, and unwashed.
  • The item is in its original packaging with all tags attached.
  • The item is not damaged due to misuse, negligence, or normal wear and tear.

Non-Returnable Items

The following items cannot be returned:

  • Undergarments, swimwear, and intimate apparel (for hygiene reasons).
  • Items marked as “Final Sale” or “Non-Returnable” on the product page.
  • Gift cards and vouchers.
  • Customized or personalized products.
  • Items that have been altered, tailored, or modified after delivery.

How to Initiate a Return

  1. Contact our support team within 7 days of delivery via email or the CartPilot assistant on our website.
  2. Provide your order number and the reason for return.
  3. Our team will review your request and respond within 1–2 business days with return instructions.
  4. Once approved, pack the item securely in its original packaging and ship it to the address provided.

Do not send items back without prior approval. Unapproved returns may not be processed.

Return Shipping

  • If the return is due to a defective or incorrect item, we will cover the return shipping cost.
  • For all other returns (change of mind, size issues, etc.), the customer is responsible for return shipping costs.

Condition on Receipt

All returned items are inspected upon arrival. If an item is received in a condition that does not meet our return criteria (used, damaged, tags removed, etc.), we reserve the right to decline the return and ship the item back to you.

Refund or Exchange

Once your return is received and approved:

  • Refunds are processed according to the terms in our Refund Policy page.
  • Exchanges are subject to stock availability. If the requested replacement is out of stock, a refund will be issued instead.

Late or Missing Returns

If you believe your return shipment has been lost in transit, please contact the courier service with your tracking number. If the issue is not resolved, reach out to our support team and we will assist.

Contact Us

For any return-related questions:

This policy is subject to change. Any updates will be posted on this page.